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HCV Housing Specialist

Job Title: Housing Choice Voucher Housing Specialist
Exempt: No
Salary Level: Hourly
Minimum: $16.06 per hour
Maximum: Negotiable Depending on Experience
Employee Reports To: COO/Deputy Executive Director
Prepared By: COO/Deputy Executive Director
Approved By: Chief Executive Officer
Date: 7-27-2022
Revised: July 27, 2022

Application Due Date: Open Until Filled


Summary

This position is responsible for the timely and accurate calculation of applicants' and tenants' income/rent in accordance with HUD regulations and assists with annual and interim reexaminations of the Village Communities of Texarkana, Texas (VCTT's) Housing Choice Voucher (HCV) Rental Assistance Program. Under the Direction of the HCV Program Manager, this position schedules and performs certifications and recertifications and manages all correspondence and data related to such inspections. In addition, assist with annual and interim reexaminations and new admissions, including (but not limited to) interviewing clients, verifying information, and computing income and rent.

Essential Duties

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  1. Conducts rent reasonableness comparability analysis, recommends the amount of initial contract rent and rent adjustments based on comparable, unassisted housing; approves or disapproves the amount of rent requested by the owner.
  2. Schedule and conducts interviews with HCV participants or applicants. Determine eligibility for continued assistance. Verifies family status and income in accordance with HUD-prescribed rules and regulations and agency policy, including accessing EIV information. Performance Standards: Compliance with HUD's third-party verification protocol, the Housing Choice Voucher Guidebook, and the agency Administrative Plan.
  3. Conducts and completes timely re-examinations for 100% of families in the assigned caseload; Performs income calculations to determine the correct rent amount (family contribution and HAP contribution). Conduct personal quality control review of calculations. Performance Standard: 100% of re-exams conducted with at least 98% accuracy on all calculations; Compliance with CFR 982.
  4. Performs data entry task to generate 50058 to be transmitted into the PIC system and generate HAP checks; Completes electronic forms and retrieves information from the automated system; Types correspondence and required forms. Performance Standard: Accurate correspondences, forms, 50058s, and payments to landlords.
  5. Maintains case files in accordance with the prescribed format, ensuring that all essential data is contained therein. Make written notes to file on a log of correspondence and/or oral/telephone contacts with participants, landlords, and providers of third-party verifications. Performance Standard: Notations in a file that provides the date, time, content, and initialing of each entry (electronic notations are permitted, provided that all required information is logged)
  6. Prepare spreadsheets and reports in accordance with established procedures which track completed activity. Performance Standard: Completion of spreadsheets, logs, and reports by weekly and monthly cut-off dates.
  7. Provide general program information in response to telephone inquiries received and or direct calls to appropriate staff. Answer phone calls from the landlord, tenants, and other housing agencies regarding the status of assistance and HAP payments; resolve complaints and disputes with owners and clients as appropriate. Performance Standard: Phone calls returned and or referred within 48 hours.
  8. Ensure timely and accurate processing of eligible Section 8 applicants from the waiting list as warranted by the number of vouchers issued and funding provided by the Department of Housing and Urban Development; Maintains records and reports relative to applicant status post initial interview through transfer to continued occupancy. Performance Standards: Consistently completing assigned work in accordance with established priorities, maintaining a high degree of accuracy, demonstrating initiative and adherence to strict confidentiality as required or appropriate, and accurately maintaining Case Manager work schedules and reports.
  9. Update applicant's files when applicable, perform preliminary eligibility determinations, verify pertinent data, conduct background checks for drug-related or violent criminal activity, and Issue program vouchers in accordance with program regulations, HCV guidebook, and agency administrative plan. Tracks and monitors voucher utilization in coordination with compliance and finance. Conduct quality control (QC) reviews of selection from the wait list in accordance with the sample size dictated by SEMAP regulations. Monitor eligibility activity to ensure compliance with SEMAP indicators: (1) Waiting list, (3) Determination of Adjusted Income, (8) FMR Limit and Payment Standards, (10) Correct Tenant Rent Calculations, (13) Utilization (Lease-up), and (14) family self-sufficiency. Performance Standards: Report on monthly QC file reviews of cases completed by case managers and waitlist samples. Corrective action and recommendations communicated to staff for systemic problems discovered.
  10. Conduct meetings with applicants and owners to resolve problems and complaints regarding program participation and answer/return phone calls of applicants, participants, property owners, and the general public regarding the Section 8 program. Draft written correspondence in response to inquiries from clients, owners, and government entities regarding subsidized housing programs. Performance Standards: Effective delivery of customer service evidenced by improved customer relations; documentation of phone calls returned within 48 hours. Files maintained on correspondence initiated.
  11. Conducts the annual/interim re-certification activity to ensure timely and accurate processing and completion of scheduled appointments; continuing eligibility applications; re-certification of eligibility; provision of required notices to all participants; Assigning appropriate caseloads to Case Managers to ensure that all re-exam activity is completed and submitted for review within 60 days of the effective date. Performance Standards: Consistently completing assigned work in accordance with established priorities, maintaining a high degree of accuracy, demonstrating initiative and adherence to strict confidentiality as required or appropriate. Accurately maintained case Manager work schedules and reports.
  12. Participate in: the monthly compilation of data for tracking, monitoring, and reporting on Section 8 utilization with the Eligibility Manager and Section 8 Finance staff, projecting program utilization for the purpose of controlling voucher issuance, a compilation of statistical data, and other reports at the request of the Director of Business and Community Relations or other agency or government officials to answer questions regarding funding and or utilization. Performance Standards: regular reports to be submitted to the Manager of HCV Programs regarding program utilization; written recommendations on improving program utilization.
  13. Provides quality control (QC) for UPCS/V inspections and coordinates with VCTT staff as required facilitating the completion of inspections.

Knowledge, Skill, and Abilities

  1. Knowledge of Texas Tenant/Landlord law.
  2. Proven ability to develop and work within property-level budgets.
  3. Ability to become certified in HCV Income and Rent Calculations within a year.
  4. Knowledge of HUD regulations related to occupancy management.
  5. Knowledge of physical systems is sufficient to coordinate maintenance priorities.
  6. Knowledge of property management filing systems.
  7. Good communication and supervisory skills.
  8. Sophisticated knowledge of basic office computer software, including Internet and e-mail systems.

Physical Requirements

The duties of this position are primarily office and site-based and require manual dexterity sufficient to competently use office equipment such as a computer keyboard or calculator. From time to time, the holder of this position will be required to conduct site visits that would include the ability to traverse over a 1/4 mile at a time and the ability to climb stairs. Effective written and oral communication skills are also required, such as complex written responses to regulatory agencies or public information requests.

Education and Experience

Bachelor's Degree (or equivalent work experience) with two or more years of experience working with low-income or assisted housing programs and demonstrated skills in site-based management, lease enforcement, maintenance supervision, and budget management; or
A Master's degree may be substituted for one year of general experience.

Other

Must possess a valid driver's license and be able to be covered by the VCTT's insurance.

Effective and respectful communication and interaction with other employees and supervisors; Conduct staff meetings with team members to discuss operational problems, changes, results of Quality Control reviews, and other program-related matters. Confer with peers and supervisors relative to the needs of the division/program. Performance Standards: Maintaining an orderly and pleasant work environment; cohesive and productive work group; documented monthly staff meetings; documented written recommendations on program needs.

An Equal Opportunity Employer

Attachment: VCTT Instrumentalities & Affiliates (When engaged)

Provide various professional services under agreements with HUD and other entities, including, but not limited to:

HCV Services

Technical Assistance - HCV Program Administration; When engaged & assigned...

  • Provide consulting and program management services
  • Interpret and implement new HUD policies and requirements
  • Develop strategies for responding to audit findings
  • Provide customized training based on client needs and assessments
  • Conduct program assessments and process mapping in order to improve program efficiencies, identify training areas and reduce administrative costs
  • Oversee waiting list openings, including marketing materials, call center, applicant assistance, lottery selection, and applicant notifications

Technical Assistance - Inspection Services; When engaged & assigned...

  • Offer Inspections by HQS-certified and lead-based paint-trained inspectors
  • Provide technology tools that create efficient and effective routes
  • Assist Owners and Participants by offering a dedicated Web Portal to access real-time information, including schedules, results, and deficiencies
  • Deliver the immediate notice to the PHA, owner, and tenant for failed inspections via email and mail
  • Provide customer service Call Center

Technical Assistance - Technology Tools; When engaged & assigned...
Provide proprietary HCV technology tools to reduce administrative costs and improve efficiency:

  • Applicant Portal for simple online waitlist application management
  • Inspection Management System to monitor inspectors, improve communication, and maintain letters and photos in real-time
  • Quality Control Management System to monitor compliance and staff performance and reduce errors
  • Owner and Participation portals to manage owner and resident activity

Revision Schedule:
April 30, 2021
August 9, 2021
July 27, 2022