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Customer Service Survey

All Responses will be kept confidential and anonymous

If you are unable to complete the customer service survey online, please contact Tarisha Duson at 903-838-8548 ext. 106 or at 903-223-3658 for a printed form.

You can drop it off or mail it to the following address:
HATT
Attention: Tarisha Duson
1611 N. Robison Road
Texarkana, Texas 75501

Please provide your feedback on the level of customer service you have or are now receiving. Please note that you may provide feedback as many times as you need to.

1. Did you know that your property management company (Envolve) handles all of your customer service needs?*

2. Are you currently satisfied with services rendered to you at your community?*

3. How would you rate your overall property manager (on a scale of 1 to 10 with 10 being the highest rating)?*


Envolve Management

If you ever have a concern that needs to be addressed, please follow these steps:
  1. Contact the property office to make them aware of the situation.
  2. If the concern is not addressed in a timely manner, please reach out to the Envolve office via one of the below methods.
    1. Call 901-435-7700 (If the receptionist is speaking with another customer, please leave a voicemail)
    2. Email socialmedia@envolvellc.com
    3. Fill out the Contact Form at www.envolve-csg.com/contact
    4. Visit the Envolve office in person or send us a written letter at: 555 Perkins Extd., Ste. 200, Memphis, TN 38117
  3. Your concern will be assigned a unique tracking number and a corporate representative should be in touch with you within 24-48 hours. If this is not the case, please call or email back so your concern can be escalated.


*Required Fields