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Family Self-Sufficiency (FSS) Coordinator

Job Title: Family Self-Sufficiency (FSS) Coordinator (Full-time)
Exempt: No
Salary Level: Hourly - Minimum: $18.00 Maximum: $22.00
Employee Reports To: HCV Supervisor
Prepared By: Chief Operating Officer Date: 02-20-2020
Approved By: Chief Operating Officer Date: 02-20-2020
Revised: April 30, 2026
Application Due Date: Open Until Filled

Click here to access the Employment Application.

Summary 

This is a grant-funded, full-time professional position at the Village Communities of Texarkana, Texas (VCTT). Under the Direction of the HCV Supervisor, this position is committed to the respectful provision of services and education that offer opportunities for subsidized housing program participants to increase their housing and financial stability, succeed in meeting self-established goals, and attain the future they envision for themselves and their families.

The FSS Coordinator provides classroom training that addresses employment readiness, financial literacy, self-empowerment, goal setting, and preparation for homeownership. The FSS Coordinator also provides individual case management to program participants, including needs assessment, identification of individualized goals, development of detailed service plans, linkage to appropriate services, and ongoing monitoring of participant progress.

Additional duties may be assigned by the HCV Supervisor.

Essential Duties

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Outreach/Marketing

  1.  Informs and recruits program participation by participants in the Housing Choice Voucher Program (HCVP) of VCTT.

  2. Works as a member of the HCVP Staff to develop an annual FSS training and education calendar that includes both core curriculum and special sessions developed in response to participant need and/or interest.

  3. Provides training in conjunction with community volunteers with identified expertise.

  4. Develops, produces and distributes training materials.

Classroom Training

  1. Works as a member of the HCVP staff to develop an annual FSS training and education calendar that includes both core curriculum and special sessions developed in response to participant need and/or interest.

  2. Provides training in conjunction with community volunteers with identified expertise.

  3. Develops, produces and distributes training materials

Client Services

  1. Interviews FSS candidates to determine clients' service needs, providing linkage to specific services designed to assist the family in achieving self- sufficiency.

  2. Develops a detailed service plan outlining the specific services (such as employment training, education and counseling), timeframes and goals for achieving self- sufficiency.

  3. Establishes and maintains regular meetings with participating families to monitor their progress toward completing the FSS Plan.

  4. Coordinates escrow account payments and withdrawals with the approval of the VCTT's Controller.

  5. Develops strong working relationships with various service providers; including educational, banking and human service organizations to ensure effective referral of FSS clients and associated follow-up.

  6. Maintains regular contact with HCVP staff to apprise them of client progress and to assist in the coordination of services.

Employment

  1. Employment is the primary focus of FSS. The coordinator works with FSS participants to assess readiness for employment, identify challenges, develop individualized career path.

  2. Implements homeownership opportunities through available programs.

  3. Conduct employment training; including delivery of curriculum detailing preparing for, applying for, and successfully retaining employment.

  4. Work with clients to develop individualized plans based on client education, skills, experience, challenges, and interests leading to stable employment.

  5. Provide referrals to community employment resources as needed.

  6. Provide ongoing post-employment, job retention services. Provide referrals to community employment resources as needed. Provide ongoing post-employment, job retention services.

Financial Education

  1. Provides basic financial education curriculum

  2. Works with clients to develop individual household budgets.

  3. Pulls client credit, reviews credit report with client.

  4. Develops individualized plan for credit repair where needed.

  5. Provides ongoing credit information and assistance

Other

  1. Reviews client files, calculates escrow, and monitors monthly escrow transactions

  2. Maintains complete and correct program files and records.

  3. Develops reports as required for VCTT, HUD and other funding entities.

  4. Ensures grant maintenance as required by HUD and other funders.

Knowledge, Skills, and Abilities 

Knowledge and Experience

Need to have a thorough understanding of:

  • Job search skills (e.g., developing a job search strategy, writing resumes and preparing for interviews)
  • Possible barriers and risks to an individual's rehabilitation (e.g., financial, learning disabilities and transportation issues)
  • Labor market information and occupational trends (e.g., national, local and hidden job market)
  • Special hiring authorities, tax credits and special employer incentives
  • Principles and methods for showing, promoting and selling services (e.g., marketing strategy and tactics, program demonstration and sales techniques)
  • Job development and placement strategies
  • Federal and state rehabilitation laws, rules, regulations and guidelines
  • Support services and resources within the community (e.g., Veteran Service Organizations, colleges or universities and mental health services)
  • Familiarity with Occupational Tools (e.g., Occupational information Network (O*NET), Dictionary of Occupational Titles (DOT) and Occupational Outlook Handbook (OOH))
  • Considerable knowledge of the principles and practices of case management provision, including interviewing, service plan development, service coordination, and monitoring.
  • Ability to acquire thorough knowledge of FSS, Housing Choice Voucher Program, and Public Housing regulations and policies.
  • Knowledge of budgeting, credit repair
  • Knowledge of local social service resources
  • Experience in classroom teaching and presentation of information to groups and organizations.

Abilities

  • Strong customer service orientation
  • Sensitivity to the needs of VCTT clients who are homeless, low income, limited English speaking or impacted by domestic violence, substance abuse, or other barriers to employment
  • Commitment to diversity and able to work well with diverse family styles and multi-ethnic populations
  • Strong oral, written and interpersonal communication skills
  • Satisfactory completion of Family Self-Sufficiency certification within one year of hire.
  • Creativity in problem solving, decision making and negotiating solutions
  • Working independently
  • Prioritizing and organizing workload and managing time to meet deadlines
  • Proficient in Windows 2007 (or higher), Word, Excel, and Microsoft Outlook
  • Ability to obtain Credit Counseling certification within 6 months of hire
  • Ability to work a flexible schedule, including evenings and weekends
  • Reliable transportation and ability to travel independently to multiple sites in Bowie County.
  • Consistent and timely attendance is integral to this position's performance standard.

Education 

The successful candidate must be able to attend training and pass a Family Self-Sufficiency certification within one year of hire.

Associate degree (or equivalent work experience) with two or more years' experience working with low income or assisted housing programs and demonstrated skills in site base management, lease enforcement, maintenance supervision and budget management; or

A Bachelor's degree may be substituted for one year of general experience. Other HCVP certifications or training may be required.

Other

Must possess a valid driver's license and be able to be covered by the VCTT's insurance.

Effective and respectful communication and interaction with other employees and supervisors; Conduct staff meetings with team members to discuss operational problems, changes, results of Quality Control reviews, and other program related matters. Confer with peers and supervisor relative to the needs of the division/program.

An Equal Opportunity Employer

Attachment

VCTT Instrumentalities & Affiliates (When engaged)

Provide various professional services under agreements with HUD and other entities including, but not limited to:

HCV Services

Technical Assistance - HCV Program Administration; When engaged & assigned...

  • Provide consulting and program management services
  • Interpret and implement new HUD policies and requirements
  • Develop strategies for responding to audit findings
  • Provide customized training based on client needs and assessments
  • Conduct program assessments and process mapping in order to improve program efficiencies, identify training areas, and reduce administrative costs
  • Oversee waiting list openings, including marketing materials, call center, applicant assistance, lottery selection, and applicant notifications

Technical Assistance - Inspection Services; When engaged & assigned...

  • Offer Inspections by HQS- certified and lead-based paint trained inspectors
  • Provide technology tools that create efficient and effective routes
  • Assist Owners and Participants by offering a dedicated Web Portal to access real-time information, including schedules, results and deficiencies
  • Deliver immediate notice to the PHA, owner and tenant for failed inspections via email and mail
  • Provide customer service Call Center

Technical Assistance - Technology Tools; When engaged & assigned...

  • Provide proprietary HCV technology tools to reduce administrative costs and improve efficiency:
  • Applicant Portal for simple online wait list application management
  • Inspection Management System to monitor inspectors, improve communication, and maintain letters and photos in real-time
  • Quality Control Management System to monitor compliance, staff performance, and reduce errors
  • Owner and Participant Portals to manage owner and resident activity

Revision Schedule

August 9, 2021

December 20, 2030

April 30, 2026