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Chief Operating Officer/Deputy Executive Director

Job Title: Chief Operating Officer/Deputy Executive Director
Exempt: Yes
Salary Level: Depending on Experience
Employee Reports to: Chief Executive Officer
Prepared by: 
Approved by: Chief Executive Officer
Revised: November 18, 2025
Application Due Date: 12/02/2025

Summary: 

Director of Operations 
Reporting to the CEO/Executive Director (ED), the COO/Deputy Executive Director will have both internal and external facing responsibilities, ranging from client and project management (business development, framing of key approaches, high-quality client delivery, written products) to administration (information technology, reporting, finance, asset management, facilities), and human capital (HR/recruiting, mentoring, career progression). The COO will work closely with the CEO to chart the Housing Authority of the City of Texarkana Texas, and its affiliates/instrumentalities' future growth and strategic response to an ever-increasing demand for the organization's services and to meet the growing affordable housing need. During times of the CEO's absence, the COO must be able to lead the organization as expected by the CEO.

Responsibilities include writing and the implementation of policies, assistance in the administration of the day-to-day operations of the Housing Authority and serving as a key advisor to the CEO/Executive Director regarding the agency's mission and operations. Responsible for coordination with all functional departments at the VCTT and Property Management Company. Performs a variety of oversight and administrative tasks for Section 8, Existing Housing, Low Income Housing Tax Credits program, and various other housing programs of the Authority.

Compliance Officer 
The COO will serve as the agency's Compliance Manager, in which there is responsibility for all aspects of housing compliance, including reporting, policy and procedures, correcting findings, and on-site reviews with private management company. This position supervises the private management company and supports VCTT's department directors with compliance matters working collaboratively with all stakeholders. Primary oversight will be keeping tenants and projects in compliance with HUD, Tax Credit, and investing agencies, such as the Texas Department of Housing and Communities Affairs (TDHCA) and the Internal Revenue Service (IRS).

Risk Manager 
The COO will serve as the agency's Risk Manager, identifying potential threats to the agency and helping to define strategies for eliminating or minimizing the impact of these risks, as well as the mechanisms to effectively monitor and evaluate this strategy. Works collaboratively with the CEO and Information Technology (IT) Manager to assess current technology and infrastructure and to proactively design solutions. This position is also responsible for ensuring that adequate insurance risk coverages are in place for all agency assets and employees as a control to effectively manage risks that may arise. In this role, the COO works collaboratively with all functional department leads.

Housing Development Coordinator 
As the Housing Development Coordinator, the COO works with the CEO and is responsible for collaborating on all aspects of project development from start to finish, including project feasibility/evaluation processes; pre-development phase design and due diligence activities; securing project funding; permitting; and coordination with professionals, funders, contractors, community groups, nonprofit partners, and development partners. The COO supports the VCTT and its instrumentalities and affiliates in all aspects of housing development activities. Serving as the coordinator and administrative support for any self-development, general partner, and/or issuer roles.

Principal Duties 
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Operations: 

  • Works with the CEO to monitor long and short-term goal success in providing decent, safe, and sanitary housing for Housing Agency Residents.
  • Work with the CEO in essential agency leadership activities (organizational planning, administration, housing, human resources, asset management, compliance).
  • Helps develop and coordinate policies and procedures for housing operations: Section 8, LIHTC, and Human Resources.
  • Assists in budget creation and ongoing review for the Agency.
  • Coordinates projects with federal, state, and local agencies. Develops strategies for handling workloads and carries them out through department supervisors.
  • Assures departmental compliance with applicable local, state, and federal regulations.
  • Oversees the formation of, and reviews and monitors property budgets.
  • Assists the CEO in overseeing approved expenditures and purchases made by staff to assure compliance with established budget guidelines.
  • Oversees monthly, weekly, and special reports for CEO, Board of Commissioners, other departments and HUD and prepares Resolutions for action by the Board of Commissioners.
  • Consults and collaborates with the CEO to discuss and make recommendations on addressing problem issues.
  • Attends local, community, federal, and state meetings as required to provide or obtain information and to lend technical assistance.
  • Responds to complaints and concerns of Agency residents and other community stakeholders.
  • Meets with the resident council presidents as needed to maintain lines of communication, discuss issues relating to grants programs and property management and maintenance.
  • Assists the staff in the development of grant applications for funding of programs.
  • Works collaboratively with the Director of Housing Programs in Section 8 outreach efforts to owners and prospective clients to increase participation.
  • Attend departmental and Agency-wide staff meetings.
  • Identify best practices and improve internal systems with an eye toward future needs and budget realities.
  • Monitors and reviews the work of the Property Management Company.
  • Monitors and oversees the agency's performance on the performance metrics related to the areas of operation assigned.
  • Provides technical assistance and guidance to departmental staff.
  • Develops and oversees implementation of aggressive rent collection policies and procedures. Reviews results with department leaders.
  • Works collaboratively to provide support to the Director of Affordable Housing Programs in Section 8 audit reviews.
  • Responsible for preparing the Authority's Annual Plans and 5 Year Plans to be submitted to HUD, in addition to overseeing all HUD-required reporting for the Authority.
  • Provides leadership to all department heads in preparing required HUD reporting.
  • Works collaboratively with all department heads in problem-solving and data collection for analysis.
  • Serve as acting Board Secretary in the CEO's absence, conducting board meetings and providing board reporting and feedback.

Compliance

  • Ensures that all HUD, state, and local reporting is done accurately and timely.
  • Works collaboratively with HUD, TDHCA, industry groups, and local officials.
  • Completes and submits all compliance reporting required for affordable housing development grants, such as with the Federal Home Loan Bank.
  • Working collaboratively with the CEO, expeditiously addresses legal matters as they arise.
  • Monitor tenant files and properties to ensure compliance with HUD, Tax Credit, and investing agencies, including service funders.
  • Act as Assistant Section 504 Agency Officer for issues regarding Reasonable Accommodations and accessibility issues that result in legal filings.
  • Monitor federal and state laws regarding Violence Against Women Act, Tax Credit Program, and other governing regulatory developments related to affordable housing and incorporate changes into policy and procedure.
  • Assist the Director of Affordable Housing Programs in reviewing and responding to all TRACS discrepancies.
  • Provide phone and e-mail support in compliance issues to property management team.
  • Actively monitor HUD & Tax Credit notices and changes and provide property management team with detailed information.
  • Build VCTT's compliance capacity through clear communication, information sharing and mentoring.
  • Work with on-site management to correct findings and prepare response, jointly create and maintain master calendar to ensure all reporting to the appropriate agencies and/or asset managers are completed and delivered by the required deadline.
  • Review all regulatory agreements prior to lease-ups.
  • Provide Division Director and on-site Manager with lease-up support.
  • Be knowledgeable in areas of Fair Housing laws for the state of Texas.
  • Be knowledgeable in Landlord Tenant Laws and Property Laws for the state of Texas.
  • Provide Property Management Team with advice and information regarding property operations, compliance, leasing, legal documents, legal processes and other aspects of tenant relations and property management.
  • Monitor overall portfolio performance regarding timeliness and accuracy of reporting.
  • Provide Director of Affordable Housing Programs with insight and advice on issues related to property operations and portfolio performance.
  • Monitor annual rent & income increase publications and advise the property management team of new rates.
  • Monitor annual utility allowance changes and advise the property management team of new rates.
  • As the agency's assigned Secure Connection/Secure Systems Coordinator (PIC, EIV, VMS, User Maintenance, etc.) the Deputy Executive Director will assist in writing compliance and in-house policies in conjunction with the Director of Affordable Housing Programs and the CEO to ensure system wide consistency.
  • Provide administrative support to Enterprise Income Verification (EIV) users.
  • Provide administrative support to PIC users.
  • Serve as the administrator for the Texas Department of Public Safety website for name and fingerprinting resources for the agency. It is the Deputy's responsibility to write policy for the Criminal Justice Information System (CJIS) for the Authority and ensure that all employees utilize the written policy.
  • Ensures that all staff utilizing the CJIS complete required FBI and State trainings.
  • Leads the audit process with the state and federal government for use of the DPS systems.
  • Leads the facilitation of the Agency obtaining 8609s for LIHTC properties.
  • Facilitates the Agency obtaining all Land Use Restrictive Covenants for tax credit development projects as required by the issuing agency and investors.
  • Prepares and submits monthly, quarterly, and annual compliance reports to the issuing agency, HUD, lenders, and investors for all tax credit properties.
  • Ensures that all entities are updated regularly and remain in good standing in the System for Award Management System (SAM), the official website of the US government where an entity registers to do business within the US. The renewals are to be completed annually.

Risk Management

  • Identifying potential regulatory and non-regulatory risks through thorough and ongoing risk assessments with relevant business leads.
  • Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur.
  • Analyzing current risks and identifying potential risks that are affecting the company.
  • Performing a risk evaluation: Evaluating the company's previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements.
  • Assists the Controller and CEO in preparing risk management and insurance budgets.
  • Assists in risk reporting tailored to the relevant audience. (Educating the board of directors about the most significant risks to the business; ensuring business heads understand the risks that might affect their departments; ensuring individuals understand their own accountability for individual risks)
  • Explaining the external risk posed by corporate governance to stakeholders.
  • Collaborates to create business continuity plans to limit risks.
  • Works with human resources in implementing health and safety measures.
  • Ongoing review of insurance policies and purchasing insurance.
  • Conducting policy and compliance audits, which will include liaising with internal and external auditors.
  • Maintaining accurate records of insurance policies and claims.
  • Reviewing any new major contracts or internal business proposals in terms of risk.
  • Building risk awareness amongst staff by providing support and training within the company.
  • Works collaboratively with the Information Technology Manager in assessment and procurement of agency software, hardware, and security systems.
  • Provides guidance to the IT Manager on technical and software issues at the properties and at the VCTT.

Development

  • Supports the development of new affordable housing projects as well as the redevelopment/rehabilitation of the existing project portfolio.
  • Participates in community and statewide hearings, meetings and workshops on housing needs and solutions.
  • With the CEO, works to secure pre-development and development funding by assisting in the preparation of applications to appropriate local, state, federal and private funding sources.
  • Provide support in development of the pro-forma, collecting historical building cost information and other research.
  • With Executive Director, oversee procurement, bidding, and documentation of construction services.
  • Attend project construction meetings; problem solve with project team to help the project maintain budget and schedule.
  • Track construction progress and report on changing conditions and issues as they impact project budget or project quality.
  • Work to transition the completed project to Property Management.
  • Assist with loan closing as needed.
  • Coordinate with Property Management in design process to secure input into project plans and specifications.
  • Working with Property Management, coordinate all aspects of tenant relocation as needed.
  • Represent the Authority in meetings with project developers, architects, and contractors.
  • Responsible for compiling and submitting reports to funding sources as needed.
  • Review and understand grant requirements to ensure project compliance.
  • With the CEO, represents the Authority and its interests to tenants; the general public; community groups and organizations. Maintain working relationships with the same.

Knowledge, Skills and Abilities

  1. Knowledge of Texas Tenant/Landlord law.
  2. Proven ability to develop and work within property-level budgets.
  3. Knowledge of HUD regulations related to occupancy management.
  4. Risk Management and/or Business Management, Finance or Economics
  5. Considerable knowledge of the principles and practices of public administration.
  6. Excellent analytical skills and ability to understand broader business issues.
  7. Good communication, supervisory, and presentation skills.
  8. Sophisticated knowledge of office computer software including Internet and email systems.
  9. Self-starter with good time management skills and ability to effectively work on multiple projects and meet aggressive deadlines.
  10. Ability to work as a part of a team as well as executive collaborative projects independently.
  11. Demonstrated public speaking and presentation abilities, including prior experience communicating agency ideas in a public setting.

Physical Requirements

Level of manual dexterity sufficient to allow for operation of a company vehicle, keyboard, telephone, facsimile machine, calculator, etc. Ability to move, handle or lift small objects around desk area, e.g., files, computer printouts, reports, calculator, pencils, legal pads, etc.

Minimum Education, Training and/or Experience

  • Master's Degree preferred from an accredited college or university in Business Administration, Public Administration, or related field, or any equivalent combination of education, training, and experience, which, in the sole determination of VCTT, constitutes the required knowledge and abilities.
  • Ten years professional experience in related fields such as property management, operations, real estate, budgeting and finance, human resources, nonprofit administration, or affordable housing.
  • Five years supervisory and management experience.
  • Experience leading the management of complex organizations.
  • Excellent written and verbal communication skills.
  • Strong problem-solving, organizational, time and project management skills.
  • Ability to collaborate successfully with a wide variety of cultures in a professional, respectful and engaging manner.
  • Proficient and experienced with Microsoft Office applications.
  • Must possess a valid driver's license and be able to be covered by the VCTT's insurance.

Management and Personal Attribute Qualifications

VCTT seeks a confident leader who is: 

  • Politically savvy, intuitive, and understands the consequences of his/her decision-making.
  • Able to read between the lines, anticipate, negotiate and build alliances.
  • Able to organize strategic initiatives into quantifiable development goals.
  • Able to thrive in a fast-paced and vibrant professional atmosphere.
  • Adept at collaboration, leadership and support of diverse teams.
  • Ability to build a program of staff development, coaching.
  • Demonstrate strong mentoring skills.
  • Able to articulate ideas and inspire enthusiasm in others through highly developed interpersonal and communication skills.
  • Skilled at tackling tough decisions with creativity and reasonable risk taking and envisioning ways to best serve organizational and community goals.
  • A warm individual with a sense of humor and a talent for building strong, positive relationships within VCTT, our community, and among external partners.
  • Prior success in the design, implementation, and evaluation of programs.

Work Environment

All employees at VCTT are employees at will. The job description outlined above is not intended to represent an absolute or final list of all element's activities or duties of the job. The statements above are intended to describe the general nature and level of work performed by the person assigned to this position.

The candidate selected for this position must pass a criminal background check and credit background check prior to employment with VCTT. VCTT is an Equal Opportunity Employer.

Compensation Package

VCTT offers a competitive salary with a rich benefits package.

Attachment
VCTT Instrumentalities and Affiliates (When engaged) 

Provide various professional services under agreements with HUD and other entities including, but not limited to:

RAD Services

Technical Assistance - Feasibility Assessment; When engaged & assigned...

  • Perform portfolio analyses for RAD feasibility
  • Prepare assessments to identify potential operational efficiencies and determine the impact of RAD on Agency operations
  • Develop strategies to appropriately phase the RAD conversions
  • Identify resources to finance property-specific scopes of work and RAD requirements
  • Collaborate with the PHA to align the RAD Approach with local PHA plans and priorities

Technical Assistance - Applications and Planning: When engaged & assigned, provide...

  • Prepare and submit RAD applications
  • Develop other HUD and related applications, including Section 18, as appropriate
  • Facilitate meetings with residents and stakeholders to explain the RAD program and present plans
  • Procure, negotiate and provide oversight of Development Partners and other necessary inspectors and contractors
  • Provide board and staff training

Technical Assistance - Project Management: When engaged & assigned, provide...

  • Prepare and submit RAD Financing Plan
  • Communicate and coordinate with HUD and PHA's RAD Team
  • Provide technology tools and resources for project tracking
  • Provide Self-Development capacity and consulting
  • Assist in obtaining tax credits, grants, and other funding sources to leverage scarce PHA resources
  • Plan, manage, and provide oversight of resident relocation activities

Strategic Planning Services

Technical Assistance - Strategic Planning: When engaged & assigned...

  • Perform comprehensive review of Agency assets, staff capacity, community impact, and PHA Strengths, Weaknesses, Opportunities, and Threats (SWOT)
  • Conduct assessments of local socio-economic and market data to determine housing needs and investment opportunities
  • Facilitate work sessions with board, staff, residents and stakeholders
  • Collaborate with PHA leadership to establish and report goals, priorities, recommendations, metrics, and next steps

Technical Assistance - Asset Repositioning Planning; When engaged & assigned...

  • Develop a data-driven plan to reposition and expand housing assets
  • Analyze socioeconomic and market conditions to determine local housing needs
  • Assess HUD programs, including RAD, Choice Neighborhoods, Mixed-Finance, and Section 18 Demolition/Disposition for asset repositioning opportunities
  • Develop preliminary financial pro formas, phasing strategies and recommendations, based on needs, available resources, and PHA priorities

Technical Assistance - Feasibility and Operational Assessments; When engaged & assigned...

  • Conduct assessments of PHA needs, capacities, resources, and priorities
  • Evaluate current operational costs and processes to identify efficiencies and cost-saving opportunities
  • Collaborate with PHA leadership to discuss options and align operations with priorities
  • Provide a report that summarizes recommendations and next steps

Public Housing Services

Public Housing Technical Assistance - Agency Plans; When engaged & assigned.....

  • Assist in preparation of five-year and agency plans
  • Update admissions and continued occupancy policies
  • Prepare and submit necessary capital funds documentation
  • Provide comprehensive strategic planning, asset repositioning services, and feasibility and operational assessments

Technical Assistance - Operational Support; When engaged & assigned....

  • Assist in proper performance of day-to-day COCC & Property Management operations:
  • Waiting list opening and management
  • Income certifications
  • Quality control reviews
  • REAC inspections and training

Financial Services; When engaged & assigned, provide...

  • Fiscal Assessment
  • Fee Accounting
  • Year-End Close
  • Budgeting
  • Asset Management Strategy
  • Property Performance
  • RAD Consulting

Development Services

Technical Assistance - Development Consulting; When engaged & assigned....

  • Provide guidance and consulting services for Mixed-Finance, Rental Assistance Demonstration, and Low-Income Housing Tax Credit projects
  • Perform feasibility assessments to determine viable approaches to rehabilitation and new construction
  • Provide procurement, selection, and negotiations with developer partners to ensure and protect PHA interests
  • Review project plans, documents and pro formas, for compliance with HUD requirements
  • Offer customized development and HUD Program training, based on client needs

Technical Assistance - Construction Administration When engaged & assigned....

  • Review plans and specifications
  • Oversee construction schedules and budgets
  • Perform on-site progress inspections
  • Monitor budgets and payment processing
  • Ensure compliance with HUD and other funding requirements

Technical Assistance - Project Management; When engaged & assigned....

  • Identify and assist in obtaining tax credits, grants, and other funding sources for development
  • Procure and monitor development activities
  • Supplement PHA capacity, to support Self-Development
  • Provide tools and resources for project tracking
  • Assist in applying for RAD, Choice Neighborhoods, Mixed-Finance, Section 18 Demolition/ Disposition, and Tenant Protection Vouchers, as appropriate
  • Plan, manage, and oversee relocation activities

Revision Schedule

  • August 2017
  • December 1, 2020
  • June 16, 2021
  • August 9, 2021
  • December 20, 2023
  • November 18, 2025