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Housing Choice Voucher (HCV) Inspector

Job Title: Housing Choice Voucher (HCV) Inspector
Exempt: No
Salary Level: Hourly
Minimum: $16.29 her hour
Maximum: Negotiable
Employee Reports To: Manager of HCV Programs
Prepared By: Chief Operating Officer
Date: August 6, 2020
Approved By: Chief Operating Officer
Date: September 1 2020
Revised: June 11, 2025
Application Due Date: Open until Filled

Summary 
This position is responsible for the timely and accurate HQS inspections (annual, initial and special) and assist with annual and interim reexaminations of Village Communities of Texarkana, Texas (VCTT's) Housing Choice Voucher (HCV) Rental Assistance Program. Under the Direction of the HCV Program Manager, this position schedules and performs HQS inspections, and manages all correspondence and data related to such inspections. In addition, assist with annual and interim reexaminations and new admissions to include (but not limited to) interviewing clients, verifying information, and computing income and rent.

Essential Duties 
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position- specific duties.

  1. Prepares documents and records initial, annual, special or re-inspection of units for compliance with standards; advises owners and residents of inspection's results and encourages them to maintain units properly, maintain file until unit passes inspection; submits completed inspections to the respective caseworker to be kept in the tenant file.

  2. Notifies owner and resident in writing if unit is in violation of HQS so deficiencies can be corrected within a specific time, notifies owners and residents when unit fails and passes inspections.

  3. Conducts rent reasonableness comparability analysis, recommends amount of initial contract rent and rent adjustments based on comparable unassisted housing; approves or disapproves amount of rent requested by owner

  4. Performs data entry task to generate 50058 to be transmitted into PIC system and generate HAP checks; Completes electronic forms and retrieves information from automated system; Types correspondence and required forms. Performance Standard: Accurate correspondences, forms, 50058s and payments to landlords.

  5. Maintains case files in accordance with prescribed format ensuring that all essential data is contained therein. Make written notes to file on a log of correspondence and/or oral/telephone contacts with participants, landlords and providers of third-party verifications. Performance Standard: Notations in file that provide date, time, content and initialing of each entry (electronic notations are permitted provided that all required information is logged).

  6. Prepare spreadsheets and reports in accordance with established procedures which track completed activity. Performance Standard: Completion of spreadsheets, logs and reports by weekly and monthly cutoff dates.

  7. Provides general program information in response to telephone inquiries received and or directs calls to appropriate staff. Answer phone calls from landlord, tenants and other housing agencies regarding status of assistance and HAP payments; Resolves complaints and disputes with owners and clients as appropriate. Performance Standards: Phone calls returned and or referred within 48 hours; and consistently completes assigned work in accordance with established priorities maintaining a high degree of accuracy, demonstrating initiative and adherence to strict confidentiality as required or appropriate; and accurately maintains inspection work schedules and reports.

  8. Conduct meetings with applicants and owners to resolve problems and complaints regarding program participation, answer/return phone calls of applicants, participants, property owners, and the general public regarding the Section 8 program. Draft written correspondence in response to inquiries from clients, owners and government entities regarding subsidized housing programs. Performance Standards: Effective delivery of customer service evidenced by improved customer relations; documentation of phone calls returned within 48 hours. Files maintained on correspondence initiated. Keep accurately maintained inspection schedules and report logs.

  9. Participate in the monthly compilation of data for tracking monitoring and reporting on inspections, deficiencies, abatements, and other reports at the request of the COO/Deputy Director, other agency, or government officials to answer questions regarding inspections. Performance Standards: regular reports to be submitted to the HCV Program Manager.

  10. Provides quality control (QC) for UPCS/V inspections and coordinates with VCTT staff as required facilitating completion of inspections.

Knowledge, Skills, and Abilities

  1. Knowledge of Texas Tenant/Landlord law.
  2. Proven ability to develop and work within property-level budgets.
  3. Ability to become certified in HQS and HCV Income and Rent Calculations within a year.
  4. Knowledge of HUD regulations related to occupancy management.
  5. Knowledge of physical systems is sufficient to coordinate maintenance priorities.
  6. Knowledge of property management filing systems.
  7. Good communication and supervisory skills.
  8. Sophisticated knowledge of basic office computer software including Internet and e-mail systems.

Physical Requirements 
The duties of this position are primarily office and site-based and require manual dexterity sufficient to competently use office equipment such as a computer keyboard or calculator. From time to time, the holder of this position will be required to conduct site visits that would include the ability to traverse over a 1/4 mile at a time and ability to climb stairs. Effective written and oral communication skills are also required such as complex written responses to regulatory agency or public information requests.

Education and Experience 
Bachelor's Degree (or equivalent work experience) with two or more years' experience working with low income or assisted housing programs and demonstrated skills in site base management, lease enforcement, maintenance supervision and budget management; or

A master's degree may be substituted for one year of general experience

Other 
Must possess a valid driver's license and be able to be covered by the VCTT's insurance.

Effective and respectful communication and interaction with other employees and supervisors; Conduct staff meetings with team members to discuss operational problems, changes, results of Quality Control reviews, and other program related matters. Confer with peers and the supervisor relative to the needs of the division/program. Performance Standards: Maintaining an orderly and pleasant work environment; cohesive and productive work group; documented monthly staff meetings; documented written recommendations on program needs.

An Equal Opportunity Employer

VCTT Instrumentalities and Affiliates (When Engaged) 
Provide various professional services under agreements with HUD and other entities including, but not limited to:

HCV Services

Technical Assistance - HCV Program Administration; When engaged and assigned:

  • Provide consulting and program management services
  • Interpret and implement new HUD policies and requirements
  • Develop strategies for responding to audit findings
  • Provide customized training based on client needs and assessments
  • Conduct program assessments and process mapping in order to improve program efficiencies, identify training areas, and reduce administrative costs
  • Oversee waiting list openings, including marketing materials, call center, applicant assistance, lottery selection, and applicant notifications

Technical Assistance - Inspection Services; When engaged and assigned:

  • Offer Inspections by HQS- certified and lead-based paint trained inspectors
  • Provide technology tools that create efficient and effective routes
  • Assist Owners and Participants by offering a dedicated Web Portal to access real-time information, including schedules, results and deficiencies
  • Deliver immediate notice to the PHA, owner and tenant for failed inspections via email and mail
  • Provide customer service

Technical Assistance - Technology Tools; When engaged and assigned:

  • Provide proprietary HCV technology tools to reduce administrative costs and improve efficiency:
  • Applicant Portal for simple online wait list application management
  • Inspection Management System to monitor inspectors, improve communication, and maintain letters and photos in real-time
  • Quality Control Management System to monitor compliance, staff performance, and reduce errors
  • Owner and Participant Portals to manage owner and resident activity

Revision Schedule

  • August 9, 2021
  • December 20, 2023
  • November 7, 2024
  • June 11, 2025